Troubleshooting

Recover from upload, scan, analysis, and browser issues without losing work.

How it works

If an analysis fails after upload, use Retry saved report first—the original file may already be secure in the workspace. For room scans, keep the browser open while the upload finishes, use a stable connection, walk slowly, and hold each important item in view for a moment.

Keep the record clear

If a page appears stale after a new release, refresh it once. If the problem continues, email support with the page address, approximate time, device and browser, and a screenshot. Do not send passwords, API keys, or private documents by ordinary email.